Terms and Conditions

Shop Information

Shop Name

Biken Creation Laboratory


B.A.T Inc.

Sales Manager

Hiroko Koike


2-12-1 Koujimachi, Chiyoda-ku, Tokyo 102-0083 Japan

Email Address


Home Page


Sales Quantity

Offers valid while supplies last. We will contact you by e-mail if the product you ordered is out of stock.

Required Payments Other than the Payment for the Product

Consumption tax and tariff are to be paid by the customer, in principle.

Delivery Time

The product will be shipped within 3 to 5 business days after the order is placed.

Return of Defective and Non-Defective Products

Return Policy

We do not accept the return of a product when the customer desires to return it just for merely personal reasons.

Shipping Cost of Returned Products

We will not assume the shipping cost when the product is returned for the customer's personal reason. We will assume the shipping cost for replacing defective products and wrong products.

Defective Products

If the product is defective, please send us an e-mail within seven days of the product being delivered. We will replace it after checking it at our factory and confirming that it is defective.
Please note that we will not accept requests to return and replace a product after seven days.

Who to Contact If the Product is not Delivered

Please contact the following e-mail address if the product you ordered is not delivered.

How to Pay

Payment Method