Biken Creation Laboratory
2-12-1 Koujimachi, Chiyoda-ku, Tokyo 102-0083 Japan
Offers valid while supplies last. We will contact you by e-mail if the product you ordered is out of stock.
Required Payments Other than the Payment for the Product
Consumption tax and tariff are to be paid by the customer, in principle.
The product will be shipped within 3 to 5 business days after the order is placed.
We do not accept the return of a product when the customer desires to return it just for merely personal reasons.
Shipping Cost of Returned Products
We will not assume the shipping cost when the product is returned for the customer's personal reason. We will assume the shipping cost for replacing defective products and wrong products.
If the product is defective, please send us an e-mail within seven days of the product being delivered. We will replace it after checking it at our factory and confirming that it is defective.
Please note that we will not accept requests to return and replace a product after seven days.
Who to Contact If the Product is not Delivered
Please contact the following e-mail address if the product you ordered is not delivered.